What Makes Simplex-IT Different from Other Managed Service Providers

At Simplex-IT, we want to show you how we’re not just another MSP. We’re the IT partner you’ve been searching for.

If you’ve been researching Managed Service Providers, you’ve probably noticed a pattern. Most of us make the same promises, tailored IT services, complete coverage, exceptional support. At Simplex-IT, we want to show you how we’re not just another MSP. We’re not your standard MSP, we’re the IT partner you’ve been searching for.

We Simplify the Complex. When I started Simplex-IT, I didn’t want to build the biggest IT company. I wanted to build the one people actually like working with. IT can be complicated, but we don’t think that should intimidate anyone. We make it simple by sharing what we know.

We do that through our Learning Center, where we post our weekly videos from YouTube about everything from “What is Wi-Fi?” to “What is DKIM?” No pressure, no sales pitch, just real info. We also host webinars and events that explain trending IT topics, give practical advice, and yes, are genuinely fun.

Our clients' employees also have access to over 200 training courses through our end-user education platform. On top of that, we send out a monthly eNewsletter to thousands of readers and publish regular blogs written by our team.

We Tailor Our IT Services to You. We specialize in IT solutions that truly fit your business. Our Managed Services are built to optimize your systems and support your growth. That includes 24/7 remote monitoring, advanced firewalls, malware protection, encryption, web filtering, backups, disaster recovery, you name it.

We also believe your employees deserve real support. That’s why we provide unlimited help desk access, ongoing cybersecurity training, simulated phishing attacks, and a Virtual CIO who helps you think strategically about IT.

If you already have an internal IT team, our Co-Managed IT model gives you the best of both worlds. We offer flexible support through our CoMITs program, whether you need full collaboration or help in specific areas like infrastructure or end-user support. We also offer subscription-based services for software, hardware, and even Silo-IT, where we manage just one part of your IT, like backups or cloud systems.

Our services aren’t one-size-fits-all. They’re built to match your business, your needs, and your goals.

We Go Beyond the Basics. Sure, we have everything you’d expect from an MSP, remote monitoring, ticketing systems, Virtual CIOs, but we don’t stop there. We offer complete cybersecurity planning, cloud services, employee training, server support, data backup solutions, and MDR (Managed Detection and Response). We’re constantly monitoring your systems to catch a problem before it breaks your system. On top of all of that, we’re local. When our clients need us on-site, we show up and get the work done efficiently and effectively.

Not only do we go above and beyond in the tech space, we also do it in the sales space. From first conversation to post-sale support, we build relationships, not just contracts.

We’re the Good Guys in IT. We pride ourselves on being transparent. That means no hidden fees, no surprises, and clear, open communication. You’ll always know what to expect and who to call. And one thing our clients love most? Our techs aren’t jerks. You’ll actually know them by name and you won’t feel like a ticket number. They’re helpful, friendly, and easy to work with, because that’s how we believe it should be.

Leaders in Co-Managed IT. We don’t just offer Co-Managed IT, we’ve help defined it. Literally, I wrote the book on Co-Managed IT. I speak at nearly every major MSP event across the country about how to do Co-Managed IT right. We’re constantly evolving, training, earning certifications, and attending industry conferences to stay sharp so you don’t have to worry about it.

Always Evolving with Our Model Year Approach. IT changes fast, especially security. That’s why we created our annual “Model Year” process. Each year, we evaluate all of our software, tools, methods, and processes, we call them STMPs, to make sure we’re offering current, relevant solutions.

We look for new tools and ideas at conferences and from our vendor partners, then test them internally before ever suggesting them to clients. You’ll always know what’s new, what’s working, and what’s worth your time.

We Actually Have Fun Doing This. Let’s be honest, IT can be stressful. It affects your entire business, and the stakes are high. But that doesn’t mean it has to be boring. We like to have fun with what we do. From throwing pies on Pi Day to hosting arcade parties and cracking jokes on video, we bring personality to IT. Our culture shows up in our team: the bloopers, the string cheese debates, the spontaneous stand-up competitions… yes, really. We’re serious about your business, but we never take ourselves too seriously.

At the end of the day, choosing the right IT partner is about more than just checking boxes. It’s about trust, communication, and finding a team that genuinely cares about helping your business succeed. At Simplex-IT, we’re here to simplify the complex, support your growth, and bring a little fun into the process too. If you're ready for IT that actually feels like a partnership, not just a service, let’s start the conversation.

Still have questions or need assistance? Schedule a call with us or visit our Learning Center for more information. We're here to help!