Learning Center: Videos
Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked. Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.
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Is Microsoft enforcing DMARC?
Starting May 5, 2025, Microsoft is enforcing stricter DMARC compliance for domains sending more than 5,000 emails a day. And if you're not ready, your messages could end up in the Junk folder, or worse, get blocked entirely. Don’t wait until emails start bouncing. Now’s the time to prepare and protect your deliverability.
How to Choose the Right AI Platform for Your Business | A Step-by-Step Guide
In today's world, businesses are turning to artificial intelligence tools to boost productivity, improve customer service, and gain a competitive edge. But with so many options available, how do you know which AI platform or tool is the best fit for your business?
What is Microsoft's Startup Boost?
Remember when Microsoft automatically upgraded Outlook? Well, they’re back at it, this time with a new Windows feature called Startup Boost, rolling out in May. It promises faster launch times for apps like Edge, Word, and Excel by preloading them in the background when your PC starts up. Is this feature a performance booster or just more bloat?
What is Antivirus Software?
Antivirus software is like a security guard for your computer—it works 24/7 to prevent, detect, and remove malware threats like viruses, spyware, and ransomware. Small to medium-sized businesses (SMBs) are prime targets for cybercriminals because they often lack the security measures of larger corporations.
Simplex IT presents — Real Techs of Genuis
Simplex-IT’s team finally cleaned out the tech room and stumbled across a tape of commercials from the early 2000s. These never-before-seen commercials feature epic narration, over-the-top 80s rock vocals, celebrating the unsung champions of IT like Mr. Colossal Backpack Tech, Mr. IT Over Explainer, and Mr. Snack Stasher.
What’s the Difference Between a Pen Test and a Vulnerability Scan?
When it comes to protecting your business from cyber threats, you might have heard terms like “pen test” and “vulnerability scan” thrown around. But what do they mean? And more importantly, what’s the difference between the two?
What Is a Critical Update? Essential Tips for Keeping Your Business Software Running Smoothly
A critical update is essential for fixing serious software issues that disrupt functionality but aren’t related to security. Your software plays a vital role in daily business tasks like managing finances, tracking customer data, and team communication. Ignoring critical updates can lead to frequent software crashes, slower performance and more!
Delivering Pies, Spreading Smiles
Happy Pi Day from Simplex-IT! To celebrate 3.14, we hit the road to deliver pies to our clients and friends. Because what’s Pi Day without actual pie? Join Cassie and Hayley on this fun delivery adventure as they spread some sweetness and smiles.
Simplex-IT Takes on the Pie Face Challenge!
Happy Pi Day from Simplex-IT! What better way to celebrate 3.14 than with a Pie Face Challenge? Watch as our team tests their luck in this hilarious game—who will stay clean, and who will get a face full of whipped cream?
Why Can't I Have My Favorite Tech Handle All My IT Tickets?
Ever wondered why you can’t have your favorite technician handle all your IT tickets? This video unpacks the concept of “latch-a-tech” and explains why relying on a single technician might not be the best choice for your business. We dive into the collaborative nature of IT support.
What is Microsoft Teams? How Can My Business Use It?
Looking for a better way to communicate and collaborate with your team? Meet Microsoft Teams – your all-in-one solution for messaging, video calls, file sharing, and project collaboration! With so many apps out there, keeping your team connected can feel overwhelming. But Microsoft Teams brings everything together in one place.
What is Break Fix in IT? Pros, Cons, and Hidden Costs Explained
Break Fix is a simple IT support model: you only pay for help when something goes wrong—no monthly fees, no ongoing commitments. It’s like calling a mechanic only when your car breaks down. This approach can save money upfront and offers flexibility for businesses with minimal IT needs. But is it always the best choice? Let’s dive into the pros, cons, and hidden costs.
Should Your IT Team Invest in Certifications?
Are IT certifications truly worth the investment for your tech team? The short answer: yes. Certifications like CompTIA and Cisco hold immense value for IT professionals and businesses alike. Investing in certifications isn’t just a checkbox—it’s a strategy for building a more capable, motivated, and credible IT team.
What is Endpoint Detection and Response (EDR) and Why Do Businesses Need It?
In today's digital age, businesses face an increasing number of cyber threats. That's why Endpoint Detection and Response (EDR) is becoming a crucial tool for companies looking to stay ahead of hackers. But what exactly is EDR, and why do businesses need it? In this video, we break down the fundamentals of EDR, explain how it works, and show you why it's a must-have.
What Should You Do If Your Business Gets Hacked?
In this video, we provide a comprehensive guide to help businesses manage a cyberattack effectively. Acting methodically after a data breach is crucial to protect your business and reduce future risks. Whether you have a plan in place or are starting from scratch, this video gives you actionable steps to respond to a cyberattack effectively.
What is Bluetooth and How Does It Benefit Your Business?
At its core, Bluetooth is a wireless technology that enables devices to communicate over short distances, acting like an invisible cable connecting your phone, headphones, or car stereo. It facilitates seamless data transfers, such as music or files, without the need for physical connections.
Why Survey Feedback Is Crucial for Improving Your IT Service Experience?
Why is survey feedback so important to Simplex-IT? You’ve likely seen the post-service survey pop up after closing a ticket — but have you ever wondered why it matters? The truth is, your feedback helps us improve! Whether it's positive, negative, or neutral, every comment is read and used to better our service to you.
Public vs. Private IP Address Explained: What's the Difference?
While most people have heard of IP addresses, many aren’t aware of the crucial distinctions between public and private IPs. A public IP address is your device’s unique identifier on the internet, and visible to the world. In contrast, a private IP address is used within a local network.
How to Effectively Prompt AI: A Guide to Getting Better Results
Effectively prompting AI is crucial for getting the results you want, and it’s more than just typing in a simple question or request. To get tailored, accurate responses, it's important to craft your AI prompts with clarity and structure.
Should All Businesses Adopt Multi-Factor Authentication (MFA)?
If you’re relying on just a username and password, your business is at risk. Multi-Factor Authentication (MFA) is a game-changer in cybersecurity, adding an extra layer of protection to keep unauthorized users out. In this video, we’ll explain what MFA is, and why it’s essential.
Is Buying the Cheapest IT Equipment a Smart Choice for Your Business?
The temptation to cut costs by purchasing low-priced IT products is common, especially for businesses trying to stick to a budget. But while saving money upfront might seem like a win, the truth is that opting for the cheapest IT products can end up costing your business more in the long run.
What’s the difference between Windows 10 and Windows 11? Should I upgrade?
Windows 11 launched in October 2021 with several exciting changes, including a modern, streamlined design and performance improvements. Windows 10 remains supported until October 2025, but after that, Microsoft will no longer provide security updates or bug fixes.
What is Cyber Insurance and Do You Really Need It?
In today’s digital landscape, cyber threats are everywhere—from ransomware attacks to data breaches, and everything in between. Businesses of all sizes are under constant threat of these costly incidents, so how do you prepare for the worst? This is where cyber insurance comes into play.
Can I Use OST and PST Files in the New Outlook?
Are you wondering if you can continue using OST and PST files in the new Microsoft Outlook? Historically, these file types were used by Microsoft Outlook to store data locally (PST files) or synchronize with the cloud (OST files). However, with the transition to Outlook 365, Microsoft has moved away from these older formats.
Simplex-IT’s 2024 Year in Review: Milestones, Growth & Fun!
2024 has been an incredible year for Simplex-IT, filled with achievements, milestones, and memories worth celebrating. We’re proud of the hard work, dedication, and support from our fantastic team, clients, and partners that made this year unforgettable. Here’s to an even bigger and better 2025! Join us as we recap the highlights of our year.
Why Isn't Bob in All of Our Videos Anymore?
Wondering why Bob isn't hogging the spotlight in Simplex-IT's videos anymore? Well, here's the scoop: Bob was the face of our videos for a while, but the truth is, Simplex-IT isn’t "The Bob Show"—and trust us, nobody wants that. We’ve got a whole team of brilliant people and now they’re stepping up to share their expertise on camera.
What is Social Engineering?
Social engineering is a type of cyberattack that relies on psychological manipulation rather than advanced hacking tools. Hackers use these tactics to trick individuals into revealing sensitive information. This video explains how social engineering works, common tactics used by attackers, and why business owners should care.
Microsoft’s New Outlook Update: Mandatory in 2025 & How to Switch Back
Is Microsoft forcing you to switch to the new Outlook? Yes, starting January 2025, the classic version of Outlook is getting a makeover—whether you like it or not. Here's what you need to know, including tips to navigate the transition smoothly, and if there are features you're missing or you just like the old version, how you can go back and forth to your heart's content.
What is IIOT? (Industrial Internet of Things)
Industrial Internet of Things (IIoT) refers to the use of smart sensors, devices, and systems in industrial environments to collect and analyze data in real-time. Unlike the consumer-focused IoT (Internet of Things), IIoT is designed specifically to improve efficiency, safety, and productivity in sectors like manufacturing, energy, and transportation.
Windows End of Life 2025: What Your Business Needs to Know Now
Time is running out! If you’re still using Windows 7, Windows 8.1, Windows Server 2008 R2, or Windows SBS 2011, this is your wake-up call. After March 31 2025, these operating systems will no longer receive critical security updates, leaving them vulnerable to cyber threats and exposing your business to potential risks.